Evenflo Triumph child car seat recall

[notyard]

NHTSA press release on Evenflo Triumph child car seats:

NHTSA Campaign ID number : 07C008000


Make / Models : Model/Build Years:
EVENFLO / TRIUMPH () 9999

Manufacturer : EVENFLO COMPANY, INC.

NHTSA CAMPAIGN ID Number : 07C008000 Mfr's Report Date : SEP 27, 2007
Component: CHILD SEAT:MATERIAL/PADDING
Potential Number Of Units Affected : 723214
Summary:
CERTAIN EVENFLO TRIUMPH CHILD RESTRAINT SYSTEMS, MODELS 2641175, 2641196, 2641205, 2641208, 2641226, 2641247, 2641281, 3591205, 3591208, 3591226, 3591247, 3591288, 3591328, 3591331, 3591361, 3591404, 3591548, 3591453, 3591581, 3891609, MANUFACTURED BEFORE NOVEMBER 1, 2005. THESE SEATS USED SIX MECHANICAL ATTACHMENTS TO HOLD DOWN THE CLOTH COVER. SOME CHILDREN COULD PULL BACK THE CLOTH COVER IN THE APPROXIMATE AREA ADJACENT TO THE OCCUPANT'S THIGHS, AND THEREBY ACCESS THE FOAM LINER.
Consequence:
A CHILD MAY BREAK OFF AND POTENTIALLY CHOKE ON A PIECE OF THE FOAM LINER.
Remedy:
EVENFLO WILL SEND WRITTEN NOTIFICATION ABOUT THE RECALL TO EACH REGISTERED OWNER OF THE AFFECTED TRIUMPH UNITS AND OFFER A FREE KIT TO COVER THE FOAM LINER. THE RECALL IS EXPECTED TO BEGIN EARLY IN OCTOBER 2007. OWNERS CAN CONTACT EVENFLO TOLL-FREE AT 1-800-490-7591 BETWEEN 8AM AND 5PM EST.
Notes:
CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

[notyard]

Kudos to Evenflo. They were extremely polite as always on the phone when I called about this recall a week after it came out. The customer representative was very pleasant and didn't bat an eye at taking information from me for two car seats--for one I bought and the identical model my mother bought to haul the grandchildren--opening up a file for my mother on the spot. Both kits arrived two weeks ago, came with concise instructions, and were easy to install. Evenflo even put up a video online to show you how to install the sleeves.

I have had good experiences with Evenflo. Their website is extremely handy--you can look up many Evenflo car seat models and order a replacement book for free online or via toll free number. You can also look up replacement covers and parts for some models and order those items online (not free, but at least they offer the parts!). When I called about my car seat, they already had my file on the computer from when I ordered a free replacement book, so it took no time at all.